10 Day Returns AND Exchange

XBUILT Clothing – Returns, Exchanges & Store Credit Policy

At XBUILT Clothing, we're committed to delivering premium athleisure that you'll love. If your purchase isn't quite right, we're here to help with a simple and transparent return and exchange process.

By placing an order on www.xbuiltclothing.com, you agree to the policy outlined below.

1. Size Exchange

Need a different size? We've got you covered.

You may request a size exchange within 7 days from the date of delivery.

Eligibility

To qualify for a size exchange:

  • The product must be unused, unworn and unwashed.
  • All original tags and packaging must be intact.
  • The product must be free from stains, perfume, deodorant marks, pet hair or any signs of use.
  • Clear photographs of the product and tags must be uploaded while submitting your request.
  • All exchange requests are subject to verification and approval by the XBUILT Clothing team.

Reverse Pickup

Reverse pickup is available in most serviceable locations.

If reverse pickup is unavailable:

  • You may self-ship the product.
  • Courier charges up to ₹200 will be reimbursed upon submission of a valid courier receipt.

Size Availability

All exchanges are subject to stock availability.

If your requested size is unavailable, XBUILT Store Credit equal to the product value will be issued.

Shipping charges and COD charges are non-refundable.

Partial Exchanges

For orders containing multiple products, you may exchange only the selected item(s).

The ₹99 handling fee is charged once per order, irrespective of the number of products exchanged.

2. Product Exchange

Changed your mind? You can exchange your product for another item available on our website.

Product exchange requests must be raised within 7 days of delivery.

Eligibility

Products must be:

  • Unused
  • Unwashed
  • Unworn
  • Returned with original tags attached
  • Returned in original packaging

All exchange requests are verified before approval.

Exchange Terms

  • Product exchanges are subject to availability.
  • If the new product costs more, you'll simply pay the price difference.
  • If the new product costs less, the remaining balance will be issued as XBUILT Store Credit.

Reverse Pickup

Reverse pickup is available in most locations.

If unavailable:

  • Self-ship the product.
  • Courier charges up to ₹200 will be reimbursed upon submission of valid proof.

3. Returns

We accept return requests within 7 days from the date of delivery.

Return Eligibility

To qualify for a return:

  • Product must be unused, unworn and unwashed.
  • Original tags and packaging must be intact.
  • Product must not have any stains, perfume, deodorant marks, pet hair or signs of wear.
  • Clear photographs of the product and tags must be uploaded when requesting a return.

Every return request is verified before approval.

4. Refund Policy

Store Credit Only

At XBUILT Clothing, we do not offer monetary refunds for returns.

All approved returns are issued as XBUILT Store Credit.

Store Credit:

  • Is valid for 12 months from the date of issue.
  • Can be used across multiple purchases until the balance is exhausted.
  • Can be redeemed on any product available at www.xbuiltclothing.com.
  • Cannot be transferred, converted into cash, or refunded to your bank account, UPI, card, wallet, or original payment method.

Please Note

The following charges are non-refundable:

  • Shipping charges
  • COD charges
  • ₹99 return handling fee

 

6. Damaged, Incorrect or Defective Products

We take quality seriously. All our pieces are checked in two different departments before being shipped .

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

Please contact us within 48 hours of delivery. An unboxing video is needed for getting this claim approved . 

After verification, we'll offer either:

  • A free replacement (subject to stock availability), or
  • XBUILT Store Credit equal to the product value.

No return handling fee will be charged in these cases.

7. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Innerwear
  • Socks
  • Face Masks
  • Personalized or Custom-Made Products
  • Gift Cards
  • Final Sale or Clearance Products

Items returned in any of the following conditions will not be accepted:

  • Used or worn
  • Washed
  • Without original tags
  • Without original packaging
  • Damaged by the customer
  • Stained
  • Perfumed
  • Altered after delivery

9. Order Cancellation

Orders may be cancelled only before they are dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Exchange Policy.

9. How to Request a Return or Exchange

To initiate a return or exchange:

  1. whatsapp on 9318334946 and share your Name, Phone number and the Order ID
  2. Upload the required product photographs.
  3. Submit your request for a return or exchange 

Our Customer Support team will review your request within 48 business hours.

Once approved, reverse pickup will be arranged wherever available.

If reverse pickup is unavailable, we'll provide instructions for self-shipping.

Please ensure the product is securely packed in its original packaging before handing it over to the courier.

10. Need Assistance?

If you have any questions regarding your order, return or exchange, our team is always happy to help.

whataspp: 9318334946 ( SUNDAY CLOSED )
Website: www.xbuiltclothing.com

Important Note

XBUILT Clothing reserves the right to refuse any return or exchange request that does not meet the conditions outlined in this policy or where misuse of the return policy is suspected. All decisions regarding returns, exchanges, replacements, and store credit are subject to verification and final approval by the XBUILT Clothing team.